The Value of Cloud Communications | FluentCloud Blog
Recently, the United States experienced earthquakes in the East Coast and the Midwest. Then there was Hurricane Irene, which made its way up the East Coast over the weekend.? When disasters strike, usually one of the first things most people want to do is contact friends and family. This can create chaos in terms of call capacity. When call volumes are higher than usual, people can have trouble connecting to whom they?re calling on the other end.
Traditional phone systems can not typically handle these types of call volumes, but cloud-based communications systems can. ?Even call centers, with large volume calls, have made the switch to cloud-based phone systems. But, call capacity isn?t the only thing attractive about a cloud-based phone system. There are a lot more advanced features that come with such a system. These features coupled with an advanced phone system provide the best disaster recovery and business continuity in the industry.
Customers will never hear a busy signal and will be able to leave voicemails. On the other hand, you, as a business owner can have your calls routed to your personal cell phone or any other device. This means no more missed calls. And as a business, these benefits can draw the line between losing customers and keeping customers loyal.
Source: http://www.fluentcloud.com/blog/?p=110
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